Privacy Policy
Last updated: May 2025 · Spanish translation: October 2, 2026
1. Introduction
Robinson's Collision ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, phone number, email address, and vehicle information provided through our estimate request forms or chat assistant.
- Usage Data: Browser type, pages visited, time spent on pages, and referring URLs collected automatically via standard web analytics.
- Photos & Media: Images or videos you voluntarily upload to assist with damage assessments.
- Communications: Records of messages sent through our website chat, contact form, or SMS/text messaging.
3. SMS / Text Messaging Policy
By providing your phone number and requesting to be contacted via text message, you agree to receive SMS/MMS messages from Robinson's Collision at the number provided.
- Message Types: Appointment reminders, estimate updates, repair status notifications, and responses to inquiries you initiate.
- Message Frequency: Message frequency will vary depending on your service needs and inquiries.
- Message & Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
- Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message.
- Help: Reply HELP for assistance, or contact us directly at (602) 600-9007 .
- No Third-Party Sharing: Your phone number and message history will never be sold, rented, or shared with third parties for marketing purposes.
Carriers are not liable for delayed or undelivered messages. Supported carriers include but are not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, MetroPCS, and U.S. Cellular.
4. How We Use Your Information
- To provide, operate, and improve our services
- To respond to estimate requests, inquiries, and customer support needs
- To send appointment reminders and service updates (with your consent)
- To process insurance-related documentation you request
- To comply with legal obligations
5. Sharing Your Information
We do not sell or rent your personal information. We may share your information only in these limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our website or conducting our business, under strict confidentiality agreements.
- Insurance Companies: When you request insurance claim assistance and explicitly provide authorization.
- Legal Requirements: When required by law or to protect the rights and safety of our business or customers.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can delete it.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of SMS/text communications at any time by replying STOP
- Withdraw consent for any data processing based on consent
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: